FAQ

Delivery Method

Electronic tickets

When you select ELECTRONIC TICKET as a delivery method, you will receive your ticket in your email inbox in the 48 hours following your purchase.

In detail, here’s what you will receive:

  1. A first email with the subject “Your order confirmation”. This email does not constitute your tickets. It’s only a receipt.
  2. A second email with the subject “Your E-Tickets are attached”. Attached to this email, you will find a PDF file that you must print. The printed document constitutes your tickets. ** It’s not necessary to print your tickets in color. However, make sure the barcodes are clearly legible.

You can also show the legible PDF file on your smartphone on the night of the show. Be advised that a damaged screen could prevent scanning.

At the moment of the event, you must present yourself at one of the Bell Centre entrances without going to the box office.

If the barcode is not clear enough or if you don’t have your tickets, you will be redirected to the box office, where you will be charged eco-fees of $5.

THE ELECTRONIC FILE DOESN’T OPEN / THE TICKETS DON’T PRINT

In order to open the PDF file, your computer must have the Adobe Acrobat Reader software (version 6.0 or higher). If you don’t have that software, you can download it for free at the following address: https://get.adobe.com/reader/.

In case the file seems defective, please contact us at 1-855-310-2525

Mail delivery

Your tickets will be sent by mail in the five to thirty days following your order (but no later than ten days before the date of the performance). Please note that for security reasons, the tickets can only be sent to the billing address of the credit card used for the order. This delivery option is offered up to 10 business days before the selected event.

DELIVERY OF TICKETS TO ANOTHER ADDRESS

Please note that for security reasons, tickets can only be sent to the billing address of the credit card used for the order.

Also, make sure to submit the information shown on the credit card and the billing address associated with the card being used.

Box office pick up – will call

This delivery option means that you must pick up your tickets at the Bell Centre box office.

WARNING! Tickets for some events or purchases made via a fan club or VIP packages can make an exception to this rule and ONLY be retrieved on the night of the event. If in doubt, don’t hesitate to call us at 1-855-310-2525 or to email us at cec@centrebell.ca.

To pick up your tickets, present yourself at the box office during opening hours with the following documentation:

  1. An identity card with a photo identifying you as the holder of the credit card used to make the purchase;
  2. The credit card used to purchase the tickets.

Click here to check out the address and the opening hours of the Bell Centre box office.

CAN SOMEONE ELSE PICK UP MY WILL CALL TICKETS?

With the exception of non-transferable tickets, notably for some fan club or VIP package purchases, it’s possible for a person who isn’t the holder of the credit card used to buy the tickets to pick them up at the box office. In that case, the person in question must bring the following documentation:

  1. 1. A recto-verso photocopy of the credit card used to purchase the tickets;
  2. 2. A photocopy of an identity card with a photo belonging to the holder of the credit card;
  3. 3. A procuration authorizing the person presenting themselves to pick up the tickets;
  4. 4. The person picking up the tickets must also show an identity card with a photo identifying them as the person mentioned in the procuration.

For further particulars or if you have other questions, don’t hesitate to contact us by return email or by phone at 1-855-310-2525 or at cec@centrebell.ca.

WHAT IF I’VE LOST MY CREDIT CARD?

We invite you to communicate with us by phone at 1-855-310-2525 or at cec@centrebell.ca.

Ticketless

The Ticketless concept, now established in the live entertainment industry, is a procedure designed at the request of artists that represents an effective initiative against the resale of tickets.
If you bought a Ticketless seat, your right of entry to the amphitheatre is virtual and no ticket will be issued. On the night of the show, when you retrieve your right of entry, we will give you a purchase coupon.

During the purchase of a Ticketless ticket, you will be informed of the Ticketless specifics by the agent completing the sale with you or, if you make the purchase online, by the following message:

Ticketless: Credit card required for entry. You will only be able to retrieve your right of entry for this section 60 minutes before the start of the show. To have access to the show, you must show a PIECE OF PHOTO IDENTIFICATION and the CREDIT CARD used during the purchase and be accompanied by all your guests, because you will have to immediately enter the amphitheatre. Be advised that this transaction is neither refundable nor transferable.