Important information’s:

Thank you for purchasing The Lumineers VIP Package - brought to you by CID Entertainment.

We are thrilled to have you on board and are ready to deliver an experience you will never forget! We hope your purchasing process was easy and convenient. You will receive an email at least one week prior to the event with instructions on how to redeem all elements of your VIP Experience Package. If you have purchased this package less than 2 weeks prior to the show, you will receive an informational email 24 – 72 hours prior to the show with the details about the VIP program.

VIP packages are non-transferable. To redeem all elements of your VIP order (other than tickets) you must present your receipt, picture ID, and credit card at the VIP Party check-in. All package elements will be rendered invalid if resold. ** Name changes will only be issued at the sole discretion of CID Entertainment. CID Entertainment reserves the right to cancel your package for any reason.

If you have questions regarding your purchase, please reach out to the friendly Guest Services team at CID Entertainment by phone or email: (888) 805-8930 / [email protected]

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VIP PACKAGE DISCLAIMER INFORMATION
All sales are final. There are no refunds or exchanges under any circumstances. All packages and package contents are non-transferable.
VIP merchandise will be shipped directly to each package purchaser, some exceptions may apply. Package purchases are restricted to U.S. & Canadian addresses only. Information provided at the time of purchase (name, address, e-mail, etc.) is the same information that will be utilized for individual contact requirements as applicable. The artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer at the time of purchase. Commemorative VIP laminates are for commemorative purposes only. The VIP laminate does not gain or authorize access into the venue, VIP or any backstage areas.